Vivint Authorized Retailer Chicago
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Entire Chicagoland Metro Area

What should you do if your Chicago home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your property – and your family – against the multitude of risks you could encounter, like break-ins, fire, and carbon monoxide leaks. Despite the fact that your home may be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Chicago home alarm system goes off? The sound of an alarm can be shocking, bewildering, and could incite panic. Your best bet is to stay composed and abide by these simple tips.

Actions to Take When Your Home Alarm System In Chicago Sounds

It’s a circumstance nobody wants to encounter, but it’s also why you ordered a home alarm system in the first place. You’re roused from a deep sleep with the distinct sounding of an alarm after a security sensor has been tripped. Now what are you going to do?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is ringing loudly, and your pulse is racing. But staying calm is the best way to evaluate what is happening. Avoid the temptation of trying to deal with the emergency alone but instead let your monitoring professionals and first responders carry out their job.
  2. Protect your family members. Your primary concern should be your loved ones and getting them to safety. In the event of a break-in, this might include going to a designated safe room as far from entry points as possible. It’s likely that your alarm immediately scared off the intruder, but it’s always smarter to be safe than sorry. If there’s smoke or a blaze, you need to vacate your home right away.
  3. Don’t forget your phone. Nowadays, almost all people carry their smartphones constantly with them, but you may fail to take it during an emergency. You’ll want to have it. You’ll be able to keep in contact with your monitoring experts and receive alerts through your home security app.

Connect With Your 24/7 Monitoring Team

The moment your home alarm system in Chicago goes off, your 24-hour monitoring specialists will instantly act. Their first step is to validate your alarm, and that includes communicating with you. The guideline they follow depends on the type of emergency. To illustrate, if a medical emergency is triggered, one attempt will be made to contact you before first responders are deployed. In the event of a burglary alarm - the most common kind of alarm - a monitoring specialist will abide by these guidelines to contact you:

  • An effort will be made to reach you through the touchscreen interface. You will generally be requested to provide a passcode.
  • If that effort is not successful, a call is attempted to your principal contact number.
  • An alternate number or your first contact person is called next.
  • If there is still no answer, nearby police are deployed.
  • Your monitoring agents will follow up with you again once emergency personnel are notified.

If you're not able to communicate with monitoring agents, that’s OK. Help will still be dispatched even if you're unable to confirm the emergency.

Get protection for any emergency with a Vivint home alarm system in Chicago

Be prepared for any emergency with a modern home alarm system in Chicago from Vivint. Dial (312) 626-4802 to start customizing your property’s protection today.